Prague, Czech Republic Hotels and Apartments

Cuando reservamos este hotel, lo hicimos con mucha ilusión, ya que habiamos visto muchas fotos en distintas web y en algunas venian casi todas las habitaciones (solo tiene 20), que se veian muy espaciosas.
Al llegar, todo cambió, ya que nos dieron las habitaciones más
pequeñas que tenian y que no enseñan en ninguna página.
Enseguida bajamos para decir que no estabamos conformes y nos dijeron que tenian el hotel completo y que no podian darnos otras. Nosotros no podiamos hacer nada, ya que habiamos pagado por adelantado.
Después de la primera noche volvímos a protestar, ya que la mas pequeña de las habitaciones, que estaba en en la última planta era además muy ruidosa y cuando les dijimos que no tenian espacio ni calidad para un cinco estrellas nos cambiaron una de ellas por otra que era el doble de grande.
Todo esto hizo que nuestra estancia fuera deslucida y no cumpliera las espectativas previstas, ya que tampoco habia en las habitaciones los complementos que uno espera en un hotel de su categoria, incluso no reponian los articulos de aseo si no los pedias, despues de haber hecho la habitación .
Tendrán que mejorar para distinguirse como alojamiento de primera, ya que la decoración del hotel es preciosa y mereceria un mejor servicio en cuanto a la recepción.
Por lo demás, buena ubicación y desayuno correcto.

I\'ll start by saying that I doubt we could have got a better hotel in Prague for the money. The staff were extremely helpful and courteous and the service at breakfast was impeccable.

The location was spot on (just at the end of the Charles Bridge in the Lesser Quarter) and the room was large and modern. The beds were very comfortable and the shower fantastic.

Do you really need anything else? Well you got it anyway....

An LCD TV and DVD Recorder, free WIFI, underfloor heating in the bathroom, an electronic safe (large enough for a notebook), a reasonably priced mini-bar and variable heating & aircon. The lighting was impressive too with an under-bed glow, trendy adjustable power strips and some nifty bedside angle-poise lamps that gave off a purple aura in the dark (don\'t worry if all that sounds a bit tacky - it wasn\'t!)

One slight disappointment was that the hotel was empty apart from ourselves. As a result the advertised buffet breakfast became a personal waiter service (with your order being requested the night before) and the dining experience was a bit \'lonely\'.

All of the staff were friendly and spoke good English and I was presented with a complimentry bottle of Czech champagne on my birthday which was a nice touch (though a request for some toilet paper was difficult to get across and I wasn\'t resorting to sign language!)

A minor flaw was the lack of cleaning staff. I can understand the hotel being understaffed given the absence of guests but the room was only visited by a cleaner once during our 4-night stay (though the very lovely manageress was apologetic and we were given fresh towels within 1 minute of mentioning it).

It sells itself as a 5-star hotel but that\'s stretching it a bit (it\'s more like a good-4*) but then again you\'re not paying 5-star money. All in all a fantastic hotel (and worth staying just for the glass lift that starts inside but goes out!) Willy Wonka eat your heart out!

Would we stay there again? Definitely! Would we recommend it to others? Without a doubt.

As for Prague, we can\'t wait to go back - though we\'ll be more wary next time (forget the well-advertised pick pockets as the main threat to your wealth - it\'s the 20% service charge, bread and cover fees that will get you first!) Also, don\'t expect two very similar looking restaurants in the same area to charge roughly the same - there can be a huge difference in prices between them. My advice would be to shop around. We found places (eg. Stara Praha in Praha 5) that did an excellent three course dinner, including a couple of beers and bottle of wine for around £20 in total, yet there were others that wanted up to £100 for the same. It\'s similar with the bars with some charging 20CZK for a 50cl beer but others charging 90CZK for the same \'pint\'.

You pays your money.....